Family Carers Ireland is _the _national charity supporting over
**Apply on the website**,**Apply on the website** family carers across
the country who dedicate their lives to caring for loved ones such as
children or adults with physical or intellectual disabilities, frail
older people, those with palliative care needs or those living with
chronic illnesses or addiction.
It provides a range of services and supports for family carers through
its **Apply on the website** resource centres nationwide.
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ABOUT THE ROLE:
Family Carers Ireland wish to make the following appointment;
ROLE: Home Services Manager, CHO 3
REPORTING TO: Regional Manager, West
LOCATION: Family Carers Ireland, 8 Tracklands Business Park,
Tobarteascain, Ennis, Co Clare. In line with Covid-**Apply on the
website** guidelines, this role will predominantly be based at the
successful candidate?s home in the short term. However, there will
be a requirement for the successful candidate to work from the office
location in Ennis as restrictions ease.
CONTRACT DURATION: Permanent
HOURS PER WEEK: Full time - **Apply on the website** per week. The
normal working hours are 9 am to 5.**Apply on the website** pm (Monday
to Thursday) and 9 am to 5 pm (Friday).
The Home Services Manager will lead the delivery and development of
Home Support Services in CHO 3 in accordance with the policies of
Family Carers Ireland, ensuring the safety of the cared for persons
and the Organisation?s staff at all times.
DUTIES & RESPONSIBILITIES:
The Home Services Manager will have responsibility for the following
tasks:
HOME SUPPORT SERVICES
* Overall responsibility for service delivery, including staff
delivering on rostering commitments in line with HSE tender
requirements.
* Take on the role of National Lead for a specific aspect of Home
Support Services e.g. Quality, Finance, Recruitment etc.
* Manage the overall delivery of a quality Home Support Service in
CHO 3 including ongoing monitoring and review.
* Responsible for the management of all aspects of the referral
process to ensure staff are equipped to respond to referrals.
* Responsible for ensuring Family Carer Ireland policies, procedures
and standards are adhered to.
* Responsible for dealing with any complaints or staffing issues.
* Manage the growth of the business in line with agreed KPIs.
* Promote Family Carer Ireland as a quality service provider.
PEOPLE MANAGEMENT
* In line with the Organisation?s Performance Management programme,
the Home Services Manager is responsible for mentoring and developing
the skills of their direct reports. This will include setting annual
performance objectives, goals and KPIs with staff and support assist
in reaching those goals.
* Manage a small administrative team in the hub.
* Manage and motivate remote staff.
* Facilitate at a minimum monthly individual support and supervision
meetings with direct reports.
* Facilitate monthly team meetings with direct reports to build and
motivate the team.
* Facilitate monthly team meetings with Home Care Workers.
* Disseminate any policy changes to staff in an accurate and
efficient manner.
* Responsible for the recruitment and retention of staff.
* Ensure all staff in the assigned are qualified and trained to the
level required by the HSE and that they are compliant with all
mandatory qualifications.
PERFORMANCE MANAGEMENT
* Participate in the Organisation?s Performance Management
programme.
REPORTING
* Compile succinct accurate reports as requested by internal mangers
and external stakeholders.
* Ensure all financial activity is performed in line with Family
Carers Ireland policies and procedures.
FINANCE
* In the absence of an Administrator, the Home Services Manager is
responsible for ensuring that all office-based requirements are
fulfilled with regard to purchases, lodgements, payroll, invoicing,
annual leave, travel and subsistence etc. in line with the
Organisation?s Finance policies and procedures.
EXTERNAL RELATIONSHIPS
* Manage relationships with HSE staff on the ground and HSE
management at CHO and LHO level, clients, families of clients, and
with external agencies to ensure strong business links are developed.
HEALTH & SAFETY
* Ensure the Organisation?s health and safety standards are adhered
to and the safety of staff at all times.
TRAINING
* Monitor staff training and ensure that all staff training is up to
date and that staff are trained in compliance with both the HSE and
the Organisation?s requirements.
POLICIES & PROCEDURES
* Adhere to the Organisation?s policies and procedures.
OTHER DUTIES
* Undertake other duties as may be required and assigned by the
Organisation from time to time.
* Participate effectively in the National Home Services team.
ROLE CRITERIA:
The Home Services Manager must possess the following qualifications,
skills and experience;
* Minimum level 7 qualification in Healthcare or Community
Development, Business, Management or other relevant discipline.
* Relevant experience working in a Healthcare, Social Care or
Community Development environment.
* Experience of managing a substantial Home Care service is
desirable.
* Experience in managing a diverse workload and reporting to
internal and external stakeholders.
* Experience working with diverse groups of people.
* Full drivers? licence with access to own transport.
* Willingness to travel and do some evening work when required.
* Fluent in the English language.
* Strong people management skills.
* Strong administrative skills are essential tied with an ability to
manage set budgets and ensure a smooth delivery of supports throughout
the CHO.
* Excellent communicator.
* Flexibility in attitude and approach to the job.
* A willingness to learn and a desire to implement a culture of
continuous improvement within their team.
* A willingness to help out other colleagues.
* A strong work ethic is essential.
* Excellent people skills with an ability to work well with others.
APPLICATION PROCESS
Applicants are invited to submit their up-to date CV and cover letter
to **Apply on the website** no later than TUESDAY, JANUARY **APPLY ON
THE WEBSITE**TH **APPLY ON THE WEBSITE**.
_FAMILY CARERS IRELAND IS AN EQUAL OPPORTUNITIES EMPLOYER_
We need : English (Good)
Type: Permanent
Payment:
Category: Health
